Shipping Policy
Welcome to Paloá!
We are committed to delivering your orders efficiently and ensuring a smooth shopping experience. Please review our shipping policy below.
Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- During peak seasons or sales, processing times may be extended.
Shipping & Delivery Estimates
- Standard Shipping: [5-7] days
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Expedited Shipping: [1-3] days
Delivery times are estimates and may vary due to factors beyond our control, such as customs delays and courier service disruptions.
Shipment Confirmation & Order Tracking
- Once your order has been shipped, you will receive a confirmation email with a tracking number.
- Tracking updates may take up to 24 hours to reflect on the carrier’s website.
Shipping Address & Changes
- Ensure your shipping address is accurate before placing an order.
- We are not responsible for packages delivered to an incorrect address provided at checkout.
- Address changes cannot be made once the order has been shipped.
Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages. If your package is marked as delivered but not received, please contact the carrier.
- If your item arrives damaged, please contact us within 3 days of delivery with photos of the damaged product and packaging.
Delays & Force Majeure
- Shipping times may be affected by unforeseen circumstances such as weather conditions, carrier delays, or global supply chain disruptions.
- We will do our best to keep you informed of any delays.
Contact Us
If you have any questions about our shipping policy, please contact us at:
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